999fk Privacy Policy
Your privacy matters to 999fk. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold as a player on our platform.
SSL Encrypted
All data transmitted between you and 999fk is protected by SSL encryption.
No Data Selling
We never sell your personal data to unaffiliated third parties for marketing.
Your Control
You can access, update, or request deletion of your data at any time.
Secure Storage
Player data is stored on secured servers with strict access controls and monitoring.
1. Introduction
999fk ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our website, mobile platform, and associated services (together, the "Platform"). This Privacy Policy describes how we collect, process, store, share, and protect personal data in connection with your use of the 999fk Platform. This policy applies to all registered and unregistered users who access the Platform from Bangladesh and other permitted territories.
By registering an account or using the 999fk Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must not use the Platform. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law.
2. Information We Collect
999fk collects personal data that is necessary to provide a safe, compliant, and personalised gaming experience. The categories of data we collect, and the purpose for collecting each category, are set out in the table below.
| Data Category | Purpose |
|---|---|
| Identity data (full name, date of birth, national ID / passport number) | Account registration, age verification (21+), KYC compliance, fraud prevention |
| Contact data (email address, mobile number, city/district in Bangladesh) | Account communication, support, promotional messages (where consented), security alerts |
| Financial data (bKash / Nagad / Rocket / Upay wallet numbers, transaction history) | Processing deposits and withdrawals, fraud monitoring, anti-money-laundering compliance |
| Technical data (IP address, device type, browser, operating system, session logs) | Platform security, fraud detection, service optimisation, responsible gaming monitoring |
| Gaming activity data (bet history, game preferences, session durations, win/loss records) | Service provision, personalisation, responsible gaming tools, dispute resolution |
3. How We Use Your Data
999fk processes personal data only for specified, legitimate, and necessary purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was collected. The primary purposes for which we process your data include the following.
- To create and maintain your player account, verify your identity and age, and manage the ongoing account relationship including KYC obligations.
- To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
- To deliver our gaming services including sports betting, live casino, slots, and crash games, and to personalise your experience based on your preferences and playing history.
- To detect, prevent, and investigate fraud, money laundering, underage gambling, bonus abuse, and any other activity that threatens the security and integrity of the Platform.
- To deliver responsive customer support, handle complaints, and resolve disputes in a fair and timely manner.
- To send you service-related communications such as account confirmations, security alerts, and deposit/withdrawal notifications. Where you have opted in, we may also send promotional communications about bonuses and offers — you may opt out at any time via your account settings.
4. Legal Basis for Processing
999fk processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity.
- Contractual necessity — processing that is necessary for the performance of the player account agreement between you and 999fk, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering requirements, KYC obligations, fraud prevention duties, and responsible gaming compliance.
- Legitimate interests — processing that is necessary for the legitimate interests of 999fk or a third party, such as platform security monitoring, fraud detection, service improvement, and customer relationship management, where those interests are not overridden by your data protection rights.
- Consent — where we rely on your consent to send you promotional communications or to process sensitive data. You may withdraw your consent at any time, and withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing Your Data
999fk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose.
- Payment service providers — we share necessary financial data with payment processors (including bKash, Nagad, Rocket, and Upay infrastructure partners) solely to execute deposits, withdrawals, and related transaction verification.
- Game and technology providers — certified game studios and technology partners may receive anonymised or pseudonymised technical data to facilitate gameplay, detect cheating, and support platform operations. These providers are contractually prohibited from using your data for any other purpose.
- Regulatory and law enforcement authorities — we may disclose personal data to financial intelligence units, law enforcement agencies, or other regulatory bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate criminal activity.
- Professional advisers — our legal, financial, and security advisers may have access to relevant personal data on a strictly need-to-know basis in connection with the provision of their professional services to 999fk.
Our Commitment
In every case where data is shared with a third party, 999fk takes contractual, technical, and organisational measures to ensure that the third party processes your data securely, lawfully, and only for the specific permitted purpose. We do not authorise any third party to further share your data without our express written permission.
6. Cookies & Tracking Technologies
999fk uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyse usage patterns. Cookies are small text files stored on your device by your browser. We use three categories of cookies.
- Essential cookies — these are strictly necessary for the Platform to function. They enable core features such as user login sessions, account security, and navigation. These cookies cannot be disabled as the Platform cannot function without them.
- Analytics cookies — these help us understand how players interact with the Platform, which pages are most visited, and where technical issues occur. Data collected through analytics cookies is aggregated and does not identify individual users.
- Preference cookies — these remember your settings and preferences such as language selection and display options, so you do not need to re-enter them on subsequent visits.
You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being informed about cookies, you consent to our use of cookies as described in this policy.
7. Data Security
999fk takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with restricted access controls, regular security assessments and vulnerability testing, and staff training on data protection obligations.
While we work hard to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 999fk will take all reasonable steps to contain the breach, assess its impact, and notify affected players as required. You can help protect your account by choosing a strong, unique password, not sharing your login credentials, and logging out of your account when using shared or public devices.
8. Data Retention
999fk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention period for a given category of data depends on the nature of that data and the purpose for which it is held.
As a general principle, account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money-laundering regulations and financial record-keeping obligations. Gaming activity logs are retained for a minimum period sufficient to satisfy dispute resolution and responsible gaming review requirements. When data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data destruction procedures.
9. Your Data Rights
As a player using the 999fk Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page. We will respond to all legitimate data rights requests within a reasonable timeframe.
- Right of access — you have the right to request a copy of the personal data that 999fk holds about you, together with information about how that data is being processed.
- Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update some of your data directly through your account settings.
- Right to erasure — in certain circumstances you have the right to request that we delete your personal data. This right is subject to limitations where 999fk has a legal obligation to retain the data (for example, for anti-money-laundering compliance or dispute resolution purposes).
- Right to restriction of processing — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while a complaint is being investigated.
- Right to withdraw consent — where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
How to Exercise Your Rights
To submit a data rights request, please contact the 999fk support team by email at [email protected] with the subject line "Data Rights Request". Please include your registered account username and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request. We will acknowledge receipt of your request promptly and aim to respond in full within 30 days.
10. Third-Party Links
The 999fk Platform may contain links to third-party websites or services that are not operated by us. These may include game provider portals, payment gateway information pages, or industry reference materials. 999fk has no control over the content, privacy practices, or security standards of these third-party sites and is not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on the 999fk Platform does not imply our endorsement of that site or its privacy practices.
11. Children & Minors
The 999fk Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians are responsible for monitoring and controlling their children's access to online gaming services. If you believe that a minor has registered an account or provided personal data on our Platform, please contact our support team immediately at [email protected].
12. Changes to This Policy
999fk may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When we make material changes to this policy, we will post the updated version on this page with a revised "Last updated" date and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of the Platform after the effective date of any updated policy constitutes your acceptance of the revised terms. We encourage you to check this page regularly to stay informed of how we protect your data.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 999fk handles your personal data, please contact our support team. We are available 24/7 to assist players across Bangladesh.
Email: [email protected]
Your Privacy Is Our Priority
Have more questions? Visit our FAQ page for quick answers or explore our Responsible Gaming page to learn how we keep your play safe.
View FAQ Responsible Gaming